For Physicians

Physicians have always provided charity health care. They continue to see established patients who have lost their health insurance, or they agree to care for a fellow physician's patient who needs specialized care. The care network used to be informal, and arranging care for a single patient was time-consuming and often frustrating. Since April 2004, Hamilton County physicians have had a better way to provide charity care through Project Access. Project Access coordinates charity health care for uninsured, low-income residents of Hamilton County who have no other resource for health care. Organized by the Medical Society and Medical Foundation, Project Access brought together area hospital systems, rehabilitation facilitates, community health centers, the heath department, and others, along with more than 900 participating physicians. 

Why do Doctors Participate in Project Access? 

  1. Project Access allows you and your group to efficiently manage and track the charity care that you have always provided.
  2. Project Access allows you to define the amount of charity care that you are able and willing to provide. 
  3. Project Access creates a whole network of providers and healthcare services that are automatically available to you and your Project Access charity patients. 
  4. Project Access screens potential charity care patients before they are referred to you, verifying that they meet financial, residential, and healthcare need criteria.
  5. Project Access charity care patients are eligible for services for a specific period of time and only as long as they continue to meet program criteria. 
  6. Project Access tracks both the nature and dollar value of the charity care so your efforts can be recognized and to ensure that the care is documented so physicians can receive protection under the Volunteer Health Services Act (see below). This information is also a powerful tool to advance issues of importance to providers. 
  7. Project Access allows for an equitable distribution of services by physicians, hospitals, and other providers when attending to the needs of the underserved in our community. 
  8. Project Access prevents any single physicians, physician group, hospital or other provider from being asked to provide more than a fair share of charity care. 
  9. Project Access creates an infrastructure that helps our entire community, including business, governments, media, and educational institutions, to support the provision of charity healthcare services. 
  10. The Tennessee General Assembly recognized the value of charity care by passing legislation that provides liability protection for physicians for charity care provided through a coordinated program such as Project Access. 
  11. It's the right thing to do!

To volunteer to be a Project Access physician, call 423-826-0269 or email

Liability Protection through the Volunteer Health Care Services Act

The Volunteer Health Care Services Act was passed in 1995 through the work of the Medical Society and the Tennessee Medical Association. It provides significant liability protection to physicians and other healthcare professionals who donate their services through a sponsoring organization registered with the state. Project Access is one of those organizations. 

The act provides that a physicians who engages in the voluntary provision of donated health care services within the limits of his/her license to a patient of a sponsoring organization is not liable for any civil damages to a patient except for cases of gross negligence of willful misconduct. 

The volunteer physician may not receive compensation or consideration of any type for the free patient care. Project Access documents that the care was coordinated through our program via HCFA-1500 and UB-04 forms so it is very important to submit documentation! 


Instructions to download and complete Project Access Forms:

  1. Ensure you have Adobe Reader installed on your computer or mobile device. You may download Adobe Reader by clicking here
  2. Download the appropriate form and save to a location on your device.
  3. Open the form in Adobe Reader and fill it out completely.
  4. When your form is complete, save it using "Save As" and use your name as the file name. i.e., "John Doe Form."
  5. You may print your forms and send them via US mail, fax them to 423-308-1821 or send as an attachment to

Note: Forms will not work if you are using Internet Explorer browser. We suggest using a browser such as Chrome, Safari, Firefox or Opera.